Joint Commission Notice

The Joint Commission uses information from a variety of sources to strengthen its oversight activities and improve the quality and safety of care in the nearly 15,000 health care organizations it accredits and certifies. Their Office of Quality Monitoring would like to know of any complaints regarding the quality of care at a Joint Commission-accredited health care organization. The Joint Commission encourages you to first bring your complaint to the attention of the health care organization leaders.

How to Report a Complaint to the Joint Commission

Complaints can be submitted online or sent by mail, fax, or e-mail. When sub¬mitting the complaint, summarize the issues in one to two pages and include the name, street address, and state of the health care organization. You may provide your name and contact information or submit your complaint anonymously. Providing your contact information does enable The Joint Commission to inform you about the actions taken in response to your complaint and also to contact you should additional information be needed. It is The Joint Commission’s policy to treat your name as confidential information and not to disclose it to any other panel. However, it may be necessary to share the complaint with the subject organization in the course of the complaint investigation. Also, The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to them.

Online:
www.jointcommission.org/GeneralPublic/Complaint

Email:
patientsafetyreport@jointcommission.org

Phone:
Office of Quality Monitoring (800) 994-6610

Fax:
Office of Quality Monitoring (630) 792-5636

Mail:
Office of Quality Monitoring, The Joint Commission
One Renaissance Boulevard,
Oakbrook Terrace, IL 60181

HRH is following CDC guidelines for administering the third vaccine, which for most people it recommends that you receive it 8 months after receiving the second vaccine in that series for either Moderna or Pfizer. (As an example, if your second Moderna vaccine was February 1, 2021, then you will be eligible to receive the booster on October 1.) Please continue to get the vaccine that you have been receiving. When vaccines began, there was a priority for first responders and health care workers, elderly people over 65, and people who were immunocompromised by several conditions. By following the CDC guidelines, these same people will receive a booster ahead of others who do not have such compromised health issues.

Please, if you are able to do so, use this system to schedule your vaccine; if you have difficulty, ask a family member or friend to assist you. We will schedule your appointment for you if you do not have help. Just call the hospital (254-580-8500) and let them know you need assistance to schedule your vaccine.

As always, Hill Regional Hospital suggests that you talk to your personal physician about taking this vaccine. Doctors' offices and pharmacies are also offering the vaccines and you may prefer to use that venue.

A couple of notes:

We have no information at this time about a booster (second vaccine) for the Johnson & Johnson vaccine.
All the vaccines are open to all who are 18 and older. However, teens between 12-17 are ONLY approved for the Pfizer vaccine. They must have parental consent and be accompanied by a parent or guardian when they arrive.
Anyone receiving either second or third vaccines, MUST BRING THEIR VACCINE CARD WITH THEM! Please be sure to also bring your ID and wear a mask.

HOW TO ENTER YOUR INFORMATION:

COVID-19 Vaccine Registration

After clicking on the link, you will do the following:

Click on "What is desired specialty" Then actually click COVID-19 Testing and Vaccination

Next Click on "What is desired visit type" Under that you can choose Which dose (first, second, or third) of a particular vaccine you want; for example, Onsite third Moderna

After you have chosen, then Click on the blue SEARCH bar.

Days and times will be displayed; Choose which day and then click on the time desired.

A form will pop up with the needed information; please complete it all. When complete, hit BOOK APPOINTMENT on the blue bar. If you have put an email address in, a confirmation will be sent to you immediately with day, time and location of your appointment. If you do not enter an email, please write down your appointment, as no confirmation will be emailed to you. You can, however, print off the confirmation that pops up.

You do not need to reconfirm by calling the hospital. Your confirmation should show up on the screen after you hit the "Book Appointment" button.