Back
Close

Patient Rights and Responsibilities

Know Your Rights and Responsibilities.

You have the right to:

  • Be treated in a dignified and respectful manner and to receive reasonable responses to reasonable requests for service.
  • To effective communication that provides information in a manner you understand, in your preferred language with provisions of interpreting or translation services, at no cost, and in a manner that meets your needs in the event of vision, speech, hearing or cognitive impairments. Information should be provided in easy to understand terms that will allow you to formulate informed consent.
  • Respect for your cultural and personal values, beliefs and preferences.
  • Personal privacy, privacy of your health information and to receive a notice of the facility's privacy practices.
  • Pain management.
  • Accommodation for your religious and other spiritual services.
  • To access, request amendment to and obtain information on disclosures of your health information in accordance with law and regulation within a reasonable time frame.
  • To have a family member, friend or other support individual to be present with you during the course of your stay, unless that person's presence infringes on others' rights, safety or is medically contraindicated.
  • Care or services provided without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
  • Participate in decisions about your care, including developing your treatment plan, discharge planning and having your family and personal physician promptly notified of your admission.
  • Select providers of goods and services to be received after discharge.
  • Refuse care, treatment or services in accordance with law and regulation and to leave the facility against advice of the physician.
  • Have a surrogate decision-maker participate in care, treatment and services decisions when you are unable to make your own decisions.
  • Receive information about the outcomes of your care, treatment and services, including unanticipated outcomes.
  • Give or withhold informed consent when making decisions about your care, treatment and services.
  • Receive information about benefits, risks, side effects to proposed care, treatment and services; the likelihood of achieving your goals and any potential problems that might occur during recuperation from proposed care, treatment and service and any reasonable alternatives to the care, treatment and services proposed.
  • Give or withhold informed consent to recordings, filming or obtaining images of you for any purpose other than your care.
  • Participate in or refuse to participate in research, investigation or clinical trials without jeopardizing your access to care and services unrelated to the research.
  • Know the names of the practitioner who has primary responsibility for your care, treatment or services and the names of other practitioners providing your care.
  • Formulate advance directives concerning care to be received at end-of-life and to have those advance directives honored to the extent of the facility's ability to do so in accordance with law and regulation. You also have the right to review or revise any advance directives.
  • Be free from neglect; exploitation; and verbal, mental, physical and sexual abuse.
  • An environment that is safe, preserves dignity and contributes to a positive self-image.
  • Be free from any forms of restraint or seclusion used as a means of convenience, discipline, coercion or retaliation; and to have the least restrictive method of restraint or seclusion used only when necessary to ensure patient safety.
  • Access protective and advocacy services and to receive a list of such groups upon your request.
  • Receive the visitors whom you designate, including but not limited to a spouse, a domestic partner (including same-sex domestic partner), another family member, or a friend. You may deny or withdraw your consent to receive any visitor at any time. To the extent this facility places limitations or restrictions on visitation; you have the right to set any preference of order or priority for your visitors to satisfy those limitations or restrictions.
  • Examine and receive an explanation of the bill for services, regardless of the source of payment.

You have the responsibility to:

  • Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and any other matters concerning your health.
  • Tell your caregivers if you do not completely understand your plan of care.
  • Follow the caregivers' instructions.
  • Follow all medical center policies and procedures while being considerate of the rights of other patients, medical center employees and medical center properties.

You have the responsibility to:

Lodge a concern with the state, whether you have used the hospital's grievance process or not. If you have concerns regarding the quality of your care, coverage decisions or want to appeal a premature discharge, contact the State Quality Improvement Organization (QIO).

Quality Improvement Organization
Phone: (216) 447-9604
Toll Free: (844) 430-9504
Fax: (844) 878-7921
Mail: KEPRO
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131

If you have a Medicare complaint you may contact:

Texas Department of State Health Services
Phone: (888) 973-0022
Mail: Texas Department of State Health Services
Austin, TX 78714-9347

Regarding problem resolution, you have the right to:
Express your concerns about patient care and safety to facility personnel and/or management without being subject to coercion, discrimination, reprisal or unreasonable interruption of care; and to be informed of the resolution process for your concerns. If your concerns and questions cannot be resolved at this level, contact the accrediting agency indicated below:

DNV
Phone: (866) 496-9647
Fax: (281) 870-4818
Email: hospitalcomplaint@dnv.com
Online : portal.myetrack.com/eCustomerPortal/publicadd.aspx?wid=306375&A=366611596
Attn: Healthcare Complaints
DNV Healthcare USA, Inc.
19219 Katy Freeway, Suite 175
Houston, TX 77094



Post Covid Vaccination Assessment

Book an appointment

Book a Telehealth Consultation

Your browser does not support canvas

(HRH) COVID-19 Vaccine Registration

Welcome to the Hill Regional Hospital (HRH) COVID-19 Vaccine Registration

(HRH) COVID-19 Vaccine Registration site, provided by Hill County Emergency Management . You will be able to choose a date and time for either a first, second, or booster (third) vaccine for either the Moderna or Pfizer vaccines. Those who provide their email address will receive confirmation via email of their day and time. Please see "How to Enter your Information"

How to Enter your Information

Thank You. We will contact you soon!!!

HRH is following CDC guidelines for administering the third vaccine

HRH is following CDC guidelines for administering the third vaccine, which for most people it recommends that you receive it 8 months after receiving the second vaccine in that series for either Moderna or Pfizer. (As an example, if your second Moderna vaccine was February 1, 2021, then you will be eligible to receive the booster on October 1.) Please continue to get the vaccine that you have been receiving. When vaccines began, there was a priority for first responders and health care workers, elderly people over 65, and people who were immunocompromised by several conditions. By following the CDC guidelines, these same people will receive a booster ahead of others who do not have such compromised health issues.

Please, if you are able to do so, use this system to schedule your vaccine; if you have difficulty, ask a family member or friend to assist you. We will schedule your appointment for you if you do not have help. Just call the hospital (254-580-8500) and let them know you need assistance to schedule your vaccine.

As always, Hill Regional Hospital suggests that you talk to your personal physician about taking this vaccine. Doctors' offices and pharmacies are also offering the vaccines and you may prefer to use that venue.

A couple of notes:

  • We have no information at this time about a booster (second vaccine) for the Johnson & Johnson vaccine.
  • All the vaccines are open to all who are 18 and older. However, teens between 12-17 are ONLY approved for the Pfizer vaccine. They must have parental consent and be accompanied by a parent or guardian when they arrive.
  • Anyone receiving either second or third vaccines, MUST BRING THEIR VACCINE CARD WITH THEM! Please be sure to also bring your ID and wear a mask.

HOW TO ENTER YOUR INFORMATION:

COVID-19 Vaccine Registration

After clicking on the link, you will do the following:

  • Click on "What is desired specialty" Then actually click COVID-19 Testing and Vaccination
  • Next Click on "What is desired visit type" Under that you can choose Which dose (first, second, or third) of a particular vaccine you want; for example, Onsite third Moderna
  • After you have chosen, then Click on the blue SEARCH bar.
  • Days and times will be displayed; Choose which day and then click on the time desired.
  • A form will pop up with the needed information; please complete it all. When complete, hit BOOK   APPOINTMENT on the blue bar. If you have put an email address in, a confirmation will be sent to you immediately with day, time and location of your appointment. If you do not enter an email, please write down your appointment, as no confirmation will be emailed to you. You can, however, print off the confirmation that pops up.
  • You do not need to reconfirm by calling the hospital. Your confirmation should show up on the screen after you hit the "Book Appointment" button.